Safety First:  Minor accidents with no serious injuries should be moved to the side of the road and out of the way of oncoming traffic. Move your vehicle to a safe place, then stop and identify yourself to the other driver. (Some state or local st...

Must I obtain three estimates? No. Unless your policy states otherwise, no one can tell you to obtain more than one estimate. You, as the car owner, may do so, should this be your desire. I was told that I must take my car to a certain repair shop. M...

First Impression... Is the facility neat and clean? Are employees concerned with your questions and are their answers direct, and reasonable? Credentials... Most shops will post educational certifications or accomplishments and professional busines...