First Impression... Is the facility neat and clean? Are employees concerned with your questions and are their answers direct, and reasonable?

Credentials... Most shops will post educational certifications or accomplishments and professional business affiliations in their waiting areas.

Equipment... Is it up-to-date and are the technicians educated in the proper equipment use?

Written Estimate... Make sure a written estimate is provided prior to letting the business begin the repair.

Warranty... Most automotive service facilities will warranty their parts and labor either in writing or in shop posted announcements.

Ask family, friends and neighbors for their recommendations. Word-of-mouth referrals are the shop's best form of advertising.